Privacy Policy

1. About This Policy

Rockwell Health Center ("Rockwell," "we," "us," or "our") operates this website to share information about our practice and to make it easy to reach us. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. It applies to this website only, and not to any other website you may reach through a link.

This policy does not describe how we handle protected health information (PHI) in the course of providing care. For how your PHI is used and disclosed under the Health Insurance Portability and Accountability Act (HIPAA), please see our Notice of Privacy Practices.

2. Information We Collect

We collect information in two ways: information you give us directly, and information gathered automatically as you browse.

Information you provide

When you complete a form on our site, we collect the details you enter. This may include:

• Your name, email address, and phone number
• Your preferred location and reason for reaching out
• Appointment-request details, such as the type of visit and preferred times
• Any information you choose to include in a message to us

Please do not include sensitive medical information in a website form. For anything clinical, please call us or use the secure patient portal.

Information collected automatically

Like most websites, we and our service providers may automatically collect limited technical information through cookies and similar technologies. This can include your browser type and device, the pages you view, the links you select, and the general region you are connecting from. See Cookies and Analytics below.

3. How We Use Your Information

We use the information we collect to:

• Respond to your questions and requests
• Schedule, confirm, and coordinate appointments
• Operate, maintain, and improve our website
• Keep our site secure and prevent misuse
• Meet our legal, regulatory, and professional obligations

We do not sell your personal information.

4. Cookies and Analytics

Cookies are small text files stored on your device that help a website function and remember your preferences. We use cookies and similar technologies to keep the site working properly and to understand how visitors use it so we can improve it.

We may use analytics services to produce aggregate reports about site traffic and usage. These reports help us see which information is most useful and where we can do better. They are not used to identify you personally.

You can control or disable cookies through your browser settings. If you turn cookies off, some parts of the site may not work as intended.

5. Third-Party Services

We use trusted third-party services to run parts of our website and practice. The most important one to know about is our scheduling and patient-portal provider, Healow and eClinicalWorks, which powers online appointment requests and the patient portal.

When you book online or open the patient portal, you may leave this website and interact with that provider's platform. Your use of those services is governed by their own terms and privacy policies, not this one, and we encourage you to review them.

We may also work with service providers for website hosting and analytics. These providers may process limited information on our behalf and are expected to protect it and use it only for the services they provide to us.

6. How We Share Information

We do not sell your personal information, and we do not share it for third-party advertising. We may share information only in these limited situations:

• With service providers who perform functions on our behalf, such as hosting, scheduling, and analytics, under agreements that limit how they may use it
• When required by law, regulation, legal process, or a valid government request
• To protect the rights, property, or safety of our patients, our team, or the public
• In connection with a merger, acquisition, or reorganization of our practice, subject to appropriate protections

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information submitted through our website. No method of transmission over the internet or method of electronic storage is completely secure, however, so we cannot guarantee absolute security.

To help protect your own information, please avoid sending sensitive details through website forms and use the secure patient portal for anything related to your care.

8. Your Privacy Choices

You have choices about the information you share with us:

• You can choose not to submit information through our forms, though this may limit our ability to respond
• You can control cookies through your browser settings
• You can ask us to update or delete information you submitted through the website by contacting us

If we send any informational or promotional emails, each message will include a way to unsubscribe. These choices do not affect communications about your care or appointments.

9. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children through this website. A parent or legal guardian is responsible for submitting information on a child's behalf when requesting care.

If you believe a child has provided us information through this website, please contact us and we will take appropriate steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date shown at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after an update means you accept the revised policy.

11. How to Contact Us

If you have questions about this Privacy Policy or how we handle information collected through our website, please reach out. You can email us at info@rockwellhc.com, or contact either location: